Botemania Casinoのレビュー

プレーヤー ''Molokocoko'' は、同じグループ内のカジノから自分自身を除外した後、カジノが預金を返金しなかったと不満を漏らしました。彼は、登録に別の住所を使用したため（彼は家を引っ越した）、払い戻しを受けられないとカジノから言われたと主張している。しかし、彼は登録時に同じフルネーム、同じ生年月日、同じメールアドレスを使用したと述べました.調停者は、カジノが苦情について話し合うことを拒否し、彼らに対するすべての苦情を、選択した UKGC が指定した ADR eCOGRA に転送することを望んでいたため、プレーヤーのこの苦情を見つけました。

Lois, a player from the UK played at these sister casinos, Heart Bingo, Virgin Games, and Monopoly Casino for months. All of her accounts were verified and she made few deposits in all three but won only with Heart Bingo. She won again, and the next morning, when she tried to log in to the account, it was closed. All three of her accounts became closed. She was informed by the casino that she can not have accounts with all three sister casinos. Lois also had another account with a fourth sister casino that was opened by someone else with her debit card, but she managed to close that account. She hasn't received any refunds nor were her accounts reopened. There is no further information on this case.

The player complained their casino account was closed without any relevant reason despite being a VIP member and having made a few deposits and withdrawals in the past. After the last large deposit was made the player received an email from the casino informing them about some recent checks done on their account and which led to their account closure. The player didn't understand the reason for this and was expecting much better treatment from the casino. No reaction was made to this complaint and it remains unsolved.

In 2014, the player had their account closed due to their addiction to gambling. About three years later, they decided to start playing again and convinced the casino support that they were having control of the addiction and this time, they would set a deposit limit, which they didn't. Two months after that, their account was closed once again but when the player called the casino to reopen their account again, they agreed. Then the player lost £10,000 and the casino closed their account once more and they refused to reopen it after that. The player felt that the lost funds should be returned to them. The casino offered the player a help that because of gambling responsibility, they will pay £9.99 for each device and add gam block to them. We're not sure if the player accepted the offer from the casino.