I like this casino. Even though several games were left out of the bonus, there were still a lot of play and go games that I like to play. I got a withdrawal of 240e from the bonus and the account confirmation and withdrawal went quickly. The money was in the bank account within 2 hours of accepting the withdrawal request. I would like to play at this casino again.
Let me start off by saying that I played here because of the interface and the logo. The site looks and works pleasantly, even on mobile. Unfortunately, I was disappointed with Berry Casino in the end. The bonuses here are just ridiculous, they seem good at first, but then you get x50 wager with 2.5 EUR max bet! And there are pretty much no good games to play during bonus wagering as well! It seems like there are a lot of games, but all the games are restricted during bonus wagering. Overall, I can't recommend this casino, unless you plan to play without bonuses.
The selection of games is good. However, you should read the bonus terms and conditions carefully. All games with "Bonus Buy Feature" are prohibited and do not open. Thus, almost all games from Pragmatic Play are blocked. This makes the bonus very unattractive.
The casino should reconsider this approach and not ban the games directly, just disable or sanction use of the feature.
Die Auswahl der Spiele ist gut. Man sollte die Bonusbedingungen jedoch genau lesen. Es sind alle Spiele mit „Bonus Buy Feature" verboten und öffnen nicht. Somit sind beinahe alle Spiele von Pragmatic Play gesperrt. Somit wird der Bonus doch sehr unattraktiv.
Das Casino sollte dieses Vorgehen überdenken und die Spiele nicht direkt sperren, sondern nur die Nutzung der Funktion deaktivieren oder sanktionieren.
I was able to meet all bonus requirements and was happy to withdraw 300.00. Initially had difficulties because of the verification and money (payout) was canceled again after a very short time. So I asked Daniel and he quickly helped me to submit the rest and then also confirmed the verification for me. Kudos to Daniel!! I submitted the withdrawal request on Sunday and the money was in my account on Tuesday. keep it up, great support!
Ich habe alle Bonusbedingungen erfüllen können und mich gefreut 300,00 auszahlen zu lassen. Hatte anfangs Schwierigkeiten wegen der Verifikation und Geld (Auszahlung) wurde nach ganz kurzer Zeit wieder storniert. Da habe ich Daniel gefragt und der hat mir ganz schnell geholfen, noch den Rest einzureichen und bestätigte mir dann auch die Verifikation. Hohes Lob an Daniel!! Ich stellte den Auszahlungsantrag am Sonntag und Dienstag war das Geld auf meinem Konto. weiter so, sehr guter Support!
非常に良いサポート、
very good support,
sehr guter Support,
迅速な行動 ダニエルは特にサポートが得意です
Acting quickly Daniel is particularly good at support
schnelles handeln ganz besonders gut ist Daniel im Support
I'm glad to hear that you were able to meet all bonus requirements and requested a withdrawal of 300.00. I apologize for the initial difficulties with verification and the temporary withdrawal cancellation. Glad to hear that Daniel was quick to help you and assisted you in submitting the missing information and confirming the verification. Thank you for the compliment to Daniel!
Regarding your withdrawal request, it's great to know that the money was already in your account on Tuesday after you submitted the request on Sunday. We strive to provide excellent support and we will continue to maintain the same standard of service. Thank you for your positive feedback and for choosing us as your platform. If you have any further questions or need assistance, please do not hesitate to contact us.
Kind regards, SupportBerry
Es freut mich zu hören, dass Sie alle Bonusbedingungen erfüllen konnten und eine Auszahlung von 300,00 beantragt haben. Ich entschuldige mich für die anfänglichen Schwierigkeiten bei der Verifikation und die vorübergehende Stornierung der Auszahlung. Es freut mich zu hören, dass Ihnen Daniel schnell geholfen hat und Sie dabei unterstützt hat, die fehlenden Informationen einzureichen und die Verifikation zu bestätigen. Wir bedanken uns für das Lob an Daniel!
Was Ihre Auszahlungsanfrage betrifft, ist es großartig zu wissen, dass das Geld bereits am Dienstag auf Ihrem Konto war, nachdem Sie den Antrag am Sonntag gestellt haben. Wir bemühen uns, einen ausgezeichneten Support zu bieten, und wir werden weiterhin den gleichen Servicestandard aufrechterhalten. Vielen Dank für Ihr positives Feedback und dafür, uns als Ihre Plattform gewählt zu haben. Wenn Sie weitere Fragen haben oder Unterstützung benötigen, zögern Sie bitte nicht, sich bei uns zu melden.
1000 Euro payout is rejected every time without checking the verification documents beforehand Chat support is also helpless and writes every time that they check it.
1000 Euro Auszahlung wird jedes Mal abgelehnt ohne die Verifizierungs Dokumente vorher zu prüfen Chat Support ebenfalls Hilfslos und schreibt jedes mal das sie es prüfen.
ワーグナーを実装することができます
Wagner could be implemented
Wagner konnte umgesetzt werden
多くのゲームはボーナスを扱います
Many Games Treat Bonuses
Viele Spielen Gönnen Bonus
既存のドキュメントにもかかわらず、支払いが何度か拒否されました
Payment rejected several times despite existing documents
Thank you for your feedback. Verification is a standard document verification process. Therefore, until the verification of the account, all payments are suspended. Please email us at support@berrycasino.com and we will help you through the document verification process.
First deposit 50eur went through. Seconds later they cut access to casino. I asked for refund. They would pay back my money only if I provided a lot of documents. Very bad first experience and definitely my last with this operator. Customer support hostile.
I don't want to bad mouth this site but I asked questions before I joined and as soon as I went to withdraw the rules changed I clearly asked if I was able to withdraw with visa in Ireland I was told.. Well here is a list of countries that can't and Ireland is not on it so yes you can so I joined deposit and as soon as I went to withdraw there it is ya can't bank only. But even at that I waited 6 days to see it in my bank but nope never arrived then I was told to get a bank statement and prove it now at this stage I've enough I closed my account they do not give what they advertise and withdrawal is poor I would try somewhere else if I was you... Since I uploaded this they still have not paid my money..
スタッフはとても親切ですが、何もできません
Staff are very helpful but can do nothing
ライブチャットをしても何もできない理由
Why have live chat they can do nothing to help
あなたは宣伝するものを提供していません
You don't offer what you advertise
5 日間の銀行引き出しは、5 日間の制限後にさらに明細書を探すゴミです。
The 5 day bank withdrawal is rubbish you look for more statements after the 5 day limit
Hello Cabra54! Our goal is to help our customers. It is really very sad to hear about your situation. Please provide your email address where you made the registration. We will be happy to contact you to resolve the situation, and we will do our best to make sure you have the best impression of us.
Not a nice experience. Incredibly laggy. Not even one slot was fluent. Bonus not directly received. Had to write with support for that. Atleas the support was fast. Search bar sometimes doesn't work. Way more slots Locked for bonus than written in terms and conditions. All in all not recommended.
Thank you for your comments! We are very sorry that you had a bad experience with us. We are working to be better for you. We hope you will not be disappointed the next time you visit us.
I really like your site, the design is simple, but very cool! I would like to see more cool games and slots. The withdrawal process took a long time. Good luck!
Berry Casino
こんにちはスラ！
率直なご意見ありがとうございます。あなたのコメントは私たちがより良くなるのに役立ちます！
敬具、 サポートベリー
Hi Sula!
Thank you for your honest feedback. Your comments will help us be better!
150 euros x0.30 euros played 3 times free spins and a maximum of x15 paid for the bet. The games kept loading as if they were doing something about it.
150Euro x0.30 Euro gespielt 3 mal freispiele und höchstens x15 denn Einsatz bezahlt. Immer wieder die Spiele geladen als würden die etwas daran machen.
We are sincerely sorry that you have such an opinion, and you are dissatisfied with the game session. However, the result of the game does not depend on the casino, we are not the owners or developers of our slots, and can not influence the payoff. We can guarantee you that the outcome of each game round is completely random and depends only on luck.
We are very sorry to hear about your experience on our site. We want to draw your attention to the fact that the RTP value is determined by the provider - the developer of the game, it doesn't depend on the casino. Also, we do not influence or regulate the payout in the slot machines. The outcome of the game series is generated on the servers of the company-developer, that is why we can guarantee that the outcome of each game round is completely random and depends only on luck.
The few times I have used this site, I have thoroughly enjoyed it. It's very efficient and the charming (and adorable) design always lifts my spirits. I highly recommend.
I liked this casino from the first glance by its design (I'm a vegan). Secondly, I appreciated the quick registration process (very few casinos have the same quick response). Thirdly, I liked the smooth user experience and people working in the support. The atmosphere of this casino is very friendly. I liked Montesuma Megaways game which I meet here for the first time.
Dear Player, Thanks a lot for your feedback on our Casino! We're doing our best to make everyone happy and feel delighted playing at Berry Casino, and we will be glad to see you with us again soon!
Nice new brand! The only thing - my cashout was a bit long but the guys at chat helped me quickly and even gave me 20 fs for waiting. So nothing to complain about. p.s. also cashout bonus is nice.
素敵なサポート
nice support
良いボーナス
good bonuses
彼らが今プレーヤーのためにeverithingをするように新鮮なブランド
fresh brand so they do everithing for players now
少し長いキャッシュアウト
a bit long cashout
デザインはもっと良いかもしれません
design could be better
Berry Casino
親愛なるプレーヤー、
ベリーカジノで楽しい時間を過ごし、ポジティブな雰囲気を味わっていただけてうれしいです！
敬具、 ベリーカジノのサポート
Dear Player,
We are glad you had a nice time and positive vibes with Berry Casino!
Zero stars would be better. Absolutely dishonest. Bonus promised but not kept. During the game (and especially while winning) the game is deactivated because you have reached the loss limit. Chat is unavailable except for a chatbot which is no help whatsoever
Null Sterne wäre besser. Absolut unseriös. Bonus wird versprochen aber nicht gehalten. Während des Spieles (und vor allem während des Gewinnens) wird das Spiel deaktiviert, da man das Verlustlimit erreicht hat. Chat ist nicht erreichbar, außer ein Chatbot, der keinerlei Hilfe ist
Dear Player, You don't have a loss limit, but rather a wager limit, which works in a different way. You were blocked from further play since you had reached the specified wager limit with your turnover from playing games. With regards to your welcome bonus: The bonus code is issued automatically when you make your first deposit with the promo code. To make sure you have the bonus added, you need to enter the promo code at the deposit stage. Some players don't like to play with bonus, thus we don't add it to everyone automatically on their first deposit. The first time you came to chat, if you requested an agent, this issue would have been resolved and possibly you would have had a much more pleasant experience The second time - the agent said that only English support is available, unfortunately we currently don't have 24/7 coverage for German speaking agents. The third time - I apologize, there was an issue with the chat bot routing which we have now resolved. I'm sorry your experience with us wasn't positive, and thank you for highlighting some of the issues we have since launching a month ago.
