1Bet Casino - プレイヤーのアカウントは閉鎖され、出金は拒否されました。

Subject: Unlawful account

restriction and $1,000

withdrawal denial by 1Bet

Message:

I am filing this complaint

against 1Bet regarding a

pending withdrawal of US1,000

USD.I played with my own

funds (no bonuses used). After

requesting my first withdrawal,

was asked to provide KYC

documents, including my ID, a

photo of my Uni5Pay card, and

a utility bill. I submitted all

documents via email.Shortly after, I received an

email stating my account is

"under review" and restricted.

Since then, I have been blocked

from the Live Chat and have no

access to my account. No ticket

number was provided. This

appears to be an attempt to

avoid paying out a legitimate

win.I have proof of my deposits

via Uni5Pay and the

confirmation email from 1Bet. I

request the immediate

reopening of my account and

the processing of my $1,000

withdrawal.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lucky888,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Player,

Thank you for your response. Could you please forward the documents you provided to the casino for verification, along with any communication between you and the casino’s customer support? You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

Dear Lucky888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru