1Bet Casino - プレイヤーのアカウント閉鎖申請は無視されます。

Hi,

I have an account with 1Bet and I have repeatedly requested, both through live chat and email, that my account be closed. Despite this, no action has been taken by the casino.

Initially, I contacted them asking for options to place restrictions on my account because I wanted to stop using their website. The first time they responded, they said they were sorry to hear that I wanted to leave, but after that they stopped responding completely despite several follow-up emails.

After this, I contacted their live chat and clearly informed them that I was experiencing gambling problems and wanted my account closed for that reason. I was then told that this could only be handled via email. Since then, I have sent emails every day for four consecutive days without receiving any response.

During this time, my account has remained open and I have lost more than €600 after requesting account closure. Had they acted on my original request, my total losses would have been nearly €1000 less.

I also informed the live chat support about the situation and my continued losses, but they only keep referring me to email support and claim they cannot assist because they have no contact with the responsible department.

I therefore request that my account be permanently closed immediately and that the losses incurred after my first clear request for self-exclusion/account closure be refunded.

I can provide copies of my emails and other communication with support upon request as evidence.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with 1Bet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• Do you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila