1win Casino - プレイヤーに問題が発生しています。

I am not receiving OTP to withdraw

Dear vamsimohan75452,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

they send an OTP to withdraw as a two-step verification they solved that problem but after I requested for withdrawal now 4-5days completed but the money has not been credited here are screenshots same answer from 4days

Thank you for your reply, vamsimohan75452. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear vamsimohan75452,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.