1win Casino - プレイヤーのアカウントは閉鎖されました。

I started playing on 1win and deposit 10000 on the account started playing and lost some of them . After that i left with 7600 and i want to withdraw. I withdraw that but from last 1-2 days it only shows pending and after that my account was blocked without any clear reason given to me . They are also not replyinh amything to me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you passed account verification? Were you asked to submit any documents to complete the process? Which one?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you attempted to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas