1win Casino - プレイヤーのアカウントは閉鎖されました。

I was doing withdrawal and asked for identity verification. And after when i completed the identity verification successfully, i canceled pending withdrawal and tried again for withdrawal and got banned. I don't have any proof of ss. Only the ss showing user is blocked

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Dear oousam,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you lost access to your account directly after submitting the documents for the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila