1win Casino - プレイヤーの入金が遅れています。

I deposited 10,000 won at 23:25:17 on April 18, 2025.

At first, a success message appeared, but when I refreshed the page, the deposit was rejected and not deposited.

When I contacted the customer service center, they kept closing the chat window and delayed responding for over 2 hours. They also refused to deposit the money, saying that I had sent a deposit request form at a strange time.

2025년 4월 18일 23시 25분 17초에 10,000원을 입금하였습니다.

처음엔 성공 메시지가 떴지만, 새로 고침을 하니 입금이 거절되며 입금되지 않았습니다.

고객센터에 연락하니 계속 대화창을 닫아버리며 2시간 넘게 답변을 미루고, 이상한 시간대의 입금 요청 신청서를 보냈다면서 입금을 해주지 않고 있습니다.

Dear snghn921,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear snghn921,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru