1win Casino - プレイヤーの入金が遅れています。

After several deposits in that room, all of which were credited, on Saturday, November 22nd, I made another deposit with the same card I had used previously. However, this time the money wasn't credited to my balance. I contacted support, and they told me they would resolve it. It's been more than two days, and they say I have to keep waiting. The same answer over and over again.

Despues de varios depositos en esa sala, todos acreditados, el sabado 22 noviembre realicé un nuevo deposito el mismo con la misma tarjeta que use en veces anteriores pero esta vez no me acreditaron el dinero al saldo, obviamente que contacto a soporte y me dicen que lo van a resolver ya llevan mas de dos dias y dicen que debo seguir esperando. La misma respuesta una y otra vez.

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Dear WylsonK,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear WylsonK,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika