1win Casino - プレイヤーの入金が遅延しており、処理されていません。

On Friday, May 15, 2026, at 2:32 PM, I deposited 4,000,000 TZS into my 1win account (ID: [redacted]) using my mobile wallet (Vodacom M-Pesa). The funds were successfully deducted and sent to 1win's local payment gateway, CREMES INTERNATIONAL (Account: [redacted]) with Transaction ID: [redacted]. It has been 5 days now, and 1win support gives me automated responses and refuses to credit my balance or trace the money, despite my provider confirming the transaction is 100% successful. Please help me escalate this with their financial team.

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Dear Eliasinnocentanzania,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean