1win Casino - プレイヤーの出金が遅れている。

I made withdrawal of 4500 and 0 , in 1win site there are showing successful but not credited in my bank account,when i reached my manager so he said we have transferred if you haven't received than provide me bank statement and bank response,so I provided bank statement but why they can't understand that without payment details bank can't help me. I can't ask my bank regarding payment that i haven't received.

When my deposit not credited than they asked me to sent payment screenshot so I understand that without payment details they can't help me to get deposit, but when withdrawal, i already provided statement but without payment details bank can't help me, they are literally doing fraud.

I attached statement

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear dushyant7105,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I am fully verified and they are doing fraud they are saying that thay transferd but i haven't received, they need bank response without sending me payment details, how can I ask my bank regarding payment that i haven't received.

I don't understand why you put 11 days , they said they transfer and i haven't received because they not transferred, i provided bank statement and response,

Dear dushyant7105,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear dushyant7105,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru