1win Casino - プレイヤーの撤退は遅れます。

I have withdrawn money from 1win id but its not credited into my bank account. I can't understand whenever i deposit money in game id its take 5 mins to 4 hrs of time but when its time to withdraw why its take so long time i can't understand. i have withdrawn money 3 days gone but nothing happens

Hello Sourya,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

Is this the first withdrawal request from the casino? Did you provide all the verification documents and is your account verified? Is the casino still in touch with you?

Please note that we usually recommend to wait at least 14 days before the money would arrive on your account.

Please also forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

Dear Sourya,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected as the player did not respond anymore.