1win Casino - プレイヤーの暗号通貨の引き出しが遅れ、アカウントがブロックされました。

I had a withdraw bug where I cant cancel the withdraw and I didnt receive my money on my crypto wallet. I contacted the support team and their response is "please wait 48 hours, because withdraws take up to 48 hours". During this time, My game account was blocked and I did not receive any email from support/security team why. I tried to contact them, but nothing worked out. 389000 INR still not received, I think its on my balance, and they just stole my money, and refused to withdraw. Moreover, my total deposits are more than 5000000 inr and they treat me like that...

Hello pande.narinkrishna,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear pande.narinkrishna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.