1win Casino - 選手のトーナメント賞金の支払いが遅れています。

1win unable to pay my tournament winning. Tournament was held on from 24/02/2026 to 06/03/26. In that particular tournament where I won Sony WH1000XM5 and took 24th place of this tournament. This prize money value around INR 25,000 The name of the tournament RIDE & WIN . Stage 1. The winning details and the guidelines of that particular tournament, I attache as a evidence the tournament winning details and the guidelines of the tournament.

Name = Ruhul Amin Choudhury

Email = mituchy111@gmail.com

Gaming ID = 307038306

User ID = +918876067467

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me the exact link to the tournament this complaint relates to, along with the list of winners?
• Did you receive any congratulatory email from the casino confirming that you finished in 24th place in the tournament and won a prize of INR 25,000? If so, please forward it to me at veronika.f@casino.guru.
• Have you completed the full KYC verification process at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika