1xBet Casino - プレイヤーの入金リクエストが遅延しています。

I created a deposit request using the bKash Fast Method today at approximately 11:42 AM. The money was successfully deducted from my bKash wallet immediately.

However, after around 30 minutes, my deposit request was rejected.

As instructed by customer support, I created a payment query ticket and submitted all required information, including:

bKash payment screenshot

Transaction ID

Payment receipt

Account details

Despite this, I keep receiving the same response saying that the corresponding transaction cannot be found and asking for the correct receipt, which I have already provided multiple times.

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Dear missiontcg,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika