1xBet Casino - プレイヤーの撤退が遅れています。

they keep asking the same statement of account which i already provided and still not receive the withdrawal. this is not the first time i experience the delay from them

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino specified the exact timeframe your bank statement needs to cover? Typically, bank statements should include the last three months and show all transactions you sent or received, including payments to the casino.
• Have you ensured that your bank statement contains all the necessary information, such as your full name, address, bank account number, and the bank’s details? The statement you uploaded with your complaint seems to be incomplete.
• Do you have any other format of the bank statement you could submit to the casino?
• Have all your other documents been successfully reviewed and verified by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

yes starting from 7 september until date, i send them the statement until 10 september because that is my last transaction made from my card

my last complain was resolved 3 weeks ago but then another one came. i always face issue like this with them and sometimes they keep on answering the same

Please forward me all the communication between you and the casino customer support regarding the verification of your account at veronika.f@casino.guru. Thank you for your cooperation.

Dear renonb123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.