1xBet Casino - プレイヤーの賞金は没収され、アカウントは閉鎖されました。

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina,

​Thank you for taking up my case.

Here are the precise answers to your questions:

​1. Regarding the IP address and household:

Absolutely no one in my household has an account at 1xBet or shares my devices. However, professionally, I work as an IT System Engineer at a large national institution. If I logged into my 1xBet account using my workplace network, my connection would appear under a shared public IP address used by hundreds of employees behind a NAT firewall. If their automated system flagged a shared public IP address from a corporate or public network, it is a technical false positive, not a multi-account. This is exactly why I am demanding they provide concrete device fingerprinting evidence, rather than relying on a generic IP match.

​2. Regarding the games played:

I was exclusively focused on sports betting (specifically, football).

​3. Regarding the bonuses:

The winnings were accumulated entirely from my real money balance, without any active bonus.

​I hope this clarifies the situation. Their multi-account claim was introduced literally moments after I passed the final, real-time "Proof of Life" photo verification, which strongly indicates it is merely an excuse to confiscate my legitimate winnings.

​Thank you for your assistance, and I look forward to your next steps.

​Best regards,

Ismail A***

Thank you for your reply, ismailadili. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.