1xBet Casino - 選手の退出手続きが延期されました。

My Account Id : 745711389

my problem is on 19 April i tried to withdrawal 15125 EGP by instapay method, till now i didn’t receive my money

i already contact with support they sent me photo for pending transaction that not delivered to me till now i told him then he requested several requests

1 - Bank statement in PDF i already provided it several times

2 - video record from instapay app i already provided it

3 - call with my bank in english to confirm that i already do

4 - replay from bank on mail also i attached

till now they asked me for this data after sending it several times and customer service not understand what problem

my ticket number : 15752888

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Dear Amraltoukhey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello Veronika,

Thx for your replay

• yes, I have made several withdrawals before successfully
• yes, my KYC is verified
• yes, I requested my winnings without active bonus

Regards,

Please forward me all the communication between you and the casino customer support regarding the missing transaction at veronika.f@casino.guru. I appreciate your patience and cooperation.