1xBet Casino - 選手の退出手続きが延期されました。

I have deposited money using my credit card "Master Card" twice and used the

amount deposited to bet in bets with odds greater than 1.1.

Later, I deposited money using the

"Instapay" method and also placed bets using more than the deposited amount.

Now, "Instapay" is not available for me to withdraw; it says, "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method."

If I use the alternative method

"MasterCard", the way I deposited before, the payment is always rejected with rea (Declined by operator. (Payment proces. error). O

⑦

It has been 8 working days since I got these errors with no solution.

I already sent an email to security-en@1xb-et-team.com, but no reply 

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Dear Tipaa808,

Thank you very much for bringing your concerns to our attention. I am truly sorry to hear about the difficulties you are experiencing. I would like to clarify that the range and availability of payment methods are influenced by factors that are often beyond the casino's control. Elements such as the Licensing Authority, geolocation, agreements with payment providers, and specific bank regulations all play a significant role. Therefore, this situation may not necessarily be attributed to the casino itself.

• Have you previously experienced successful withdrawals?
• Are there any other alternative withdrawal methods that you would consider?

We are committed to assisting you in resolving this matter promptly. Thank you in advance for your response.

Best regards,

Kristina