1xBet Casino - 選手は度重なる出国問題に直面している。

Hi there ive decided to play into this casino all my documents are verified, I made a deposit 100usd with my visa debit , after playing i decided to cash out 200usd back to the visa debit card I use to deposit i wait 24hrs and the payment wae decided I contact support they said to use another method i check airtm was available for both deposit and withdrawal they say to make a small deposit from the other method which I wish to use made 1usd deposit when I go to withdraw the airtm was unavailable after contact the support again they then ask to use another method how can this be so frustrating and unreasonable???

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 1xBet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila