1xBit Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

1xBit is a complete scam. They abruptly closed my account (User ID: 271794039) with 86.04 mBTC in it, without any explanation or warning. Not only did they steal my winnings, but they also refused to refund my initial deposit.

Their support is non-existent. They refuse to answer any questions or provide any justification for their actions. I have received no response regarding the return of my deposit or the 86.04 mBTC they stole. I strongly advise everyone to avoid 1xBit.

They are thieves and operate with complete disregard for their customers. I am pursuing all available avenues to recover my stolen funds.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino before your account was blocked?
• Did you accumulate your winnings with or without a bonus?
• Have you contacted the casino customer support after you found out your account was disabled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hi! thanks!

I played sports only.

There was no KYC verification - no documents requested or uploaded.

I didn't use any bonus in my account.

I contacted the casino multiple times this years with no success...

I know now that they are scammers and it is frequent doing this things to the winning accounts.

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Kind regards

Veronika