1xBit Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

Hello Casino Guru team and forum members,

I am opening this complaint because 1xBit has unfairly confiscated my account balance and closed my account without any proper explanation.

I have always used the platform correctly, with full transparency and in good faith. I have never committed any fraudulent activity, created multiple accounts, or violated the Terms and Conditions in any way.

Despite this, 1xBit suddenly informed me that my account was permanently closed for an alleged violation of their Terms, but they refused to specify which rule was supposedly broken. They simply stated that I could withdraw only my deposited amount — completely ignoring the legitimate winnings that were already in my balance.

All my attempts to contact support have been useless — I keep receiving automatic responses or vague replies like "your request has been sent to the specialists", with no real answer or proof of any violation.

This behavior is unacceptable and clearly shows a lack of transparency. They took my money without justification, which is a form of confiscation and unfair treatment toward players.

I kindly request Casino Guru to review this situation and contact 1xBit to:

Provide a clear explanation and proof of any alleged rule violation.

Release my full account balance, including all legitimate winnings.

Ensure fair treatment according to responsible gambling and licensing principles.

I can provide all email exchanges and screenshots showing their responses and the closure notice if required.

Thank you for your attention and for helping ensure fair play and transparency in the industry.

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Stay safe.

Dear 1xbitscam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Hi, Catarina. How are you?

Thank you for your feedback.

To answer your questions:

I only placed sports bets. I didn't use slots, live casino or any other type of gambling.

1xBit doesn't have an identity verification process, so I never had to go through any kind of verification to use the account.

I wasn't using any bonuses. All my winnings were made exclusively with real money deposited by me.

That's why I'm very surprised at the account being blocked and accused of breaking the rules, since I've always used the platform normally, just for sports betting.

Thank you in advance for your attention and help in resolving this situation.

Olá, Catarina. Tudo bem?

Obrigado pelo retorno.

Respondendo às suas perguntas:

Eu realizei apenas apostas esportivas. Não utilizei caça-níqueis, cassino ao vivo ou qualquer outro tipo de jogo.

A 1xBit não possui processo de verificação de identidade, então eu nunca precisei passar por nenhum tipo de verificação para usar a conta.

Eu não estava usando nenhum bônus. Todos os meus ganhos foram feitos exclusivamente com saldo real depositado por mim.

Por isso estou muito surpreso com o bloqueio da conta e a acusação de violação de regras, já que sempre utilizei a plataforma normalmente, apenas para apostas esportivas.

Agradeço desde já a atenção e a ajuda para resolver essa situação.

Dear 1xbitscam,

Thank you for the additional information and for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards,

Katarina