1xBit Casino - プレイヤーの入金が遅れています。

I deposited 5300 EGP to OneXBit using Vodafone Cash to the phone number they provided.

The deposit was marked as rejected on my account, but Vodafone Cash confirmed that the transfer was completed successfully.

I provided a full video from the Vodafone Cash app showing the transaction and also a transaction statement from a Vodafone store. However, OneXBit rejected the proof and asked for an official PDF from Vodafone headquarters, which is very far from my location.

It has now been 18 days, and I still have not received my money back or had the deposit credited to my account.

I kindly request OneXBit to verify the payment using the transaction ID and the receiving phone number and either credit my account or refund the money as soon as possible.

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Dear asmaamostafa124,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

First of all, please send me a link to the casino your complaint is about.

Secondly, if your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear asmaamostafa124,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear asmaamostafa124;

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at tomas@casino.guru

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru