20Bet Casino - プレイヤーのアカウントにアクセスできず、賞金も支払われません。

I won 642.14e they refused to pay it asked me for not needed documents i was stupid and sent them, they still refused to pay.

I dont care about the money anymore i played the away because i realised i wouldnt get them anyway, now the problem is that i cant shutdown the account because they dont have option for that and they are not responding to my email about the matter. I just want my account gone from there and i dont eant them to have the documents i sent being saved

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Dear Oskari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway. If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Oskari,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila