20Bet Casino - プレイヤーのアカウントは、出金に関する問題が継続しているため閉鎖されました。

This casino in question after sending all the documents they asked for, I asked for a withdrawal which was always denied, I spoke to support and they always told me the same thing, for me to send them photos of my debit/credit card by email with which I had made the deposit, I sent them, then they replied saying that because of the security policy they could not accept the decomments by email, for me to upload them to the site, which I had already done, I replied that I had already done this, and they replied that I should upload photos of the credit/debit card to the site and I did it again, the decomments were approved, I asked for a withdrawal again and I was denied again, I spoke to support again and the replies to the emails were always the same, then they blocked my access to their site until now I can't access it and I have a withdrawal being processed which I can't find out the status of

Este casino em questão depois de enviar todos os decumentos que pediram, pedi um saque este sempre me foi negado, falei com suporte e eles sempre me diziam o mesmo, para eu lhes enviar fotos do meu cartão de débito/crédito por email com que tinha feito o depósito, eu lhes enviava, depois respondia a dizer que por causa da politica de segurança não podiam aceitar os decomentos por email, para eu os carregar no site, coisa que eu já tinha feito, eu respondia que isso já tinha feito, e eles respondiam para eu voltar a carregar no site fotografias do cartão de crédito/débito e eu voltava a fazê-lo, os decomentos eram aprovados eu voltava a pedir um levantamento e era me negado novamente, voltava a falar com o suporte e as respostas do emails eram sempre as mesmas, depois bloquearam o meu acesso ao site deles até ao momento não consigo aceder e estou com um levantamento a ser processado ao qual não consigo saber o status

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 20bet casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Have you always used payment methods in your name when depositing in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear BrunoRodrigues,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.