20Bet Casino - プレイヤーのアカウントは閉鎖されました。

Good evening everyone,

I registered with 20Bet back then, even though this is not allowed in Germany.

I lost money gambling, which I now want back. My account was blocked in response to my request, so I no longer have access to it.

Best regards

Guten Abend zusammen,

ich habe mich damals bei 20Bet angemeldet, obwohl dies in Deutschland nicht erlaubt ist.

Hierbei habe ich Geld verspielt, welches ich nun zurückfordere. Auf meine Anfrage wurde mein Account nur gesperrt, weshalb ich darauf kein Zugriff mehr habe.

Liebe Grüße

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear NurLutix,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem I have reviewed the general Terms and Conditions and cannot find Germany as a restricted country:

You are not allowed to register on the Website and use our services if you are a resident of Aruba, Bonaire, Curacao, Lithuania, Netherlands, Georgia, Saba, St Maarten, U.S.A or the U.S.A dependencies, FATF black listed countries. 

To better understand your situation and assist you effectively, could you please provide us with the following details:

• Could you please clarify how you were informed that your country is on the restricted list?
• Did you use VPN to log into the account?
• When did you register with 20Bet?
• What was the reason for your account blockage?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Good day,

I found this out online, as only certain licensed providers are allowed in Germany. The complete list can be found here: https://www.gluecksspiel-behoerde.de/de/fuer-spielende/uebersicht-erlaubter-anbieter-whitelist I don't see 20Bet on it.

No, I didn't use a VPN.

The account was created on January 7, 2026.

No reason was given. After requesting a refund, I was simply told: Please note that your account has been closed. For further information, please contact us at support@20bet.com .

I hope you can help me.

Best regards

Luca

Guten Tag,

ich habe das im Internet erfahren, da in Deutschland nur bestimmte lizenzierte Anbieter erlaubt sind. Die ganze Liste findet man hier: https://www.gluecksspiel-behoerde.de/de/fuer-spielende/uebersicht-erlaubter-anbieter-whitelist Da sehe ich 20Bet nicht.

Nein, ich habe keine VPN verwendet.

Das Konto wurde am 07. Januar 2026 erstellt.

Ein Grund wurde mir nicht mitgeteilt. Es hieß nach meiner Anfrage von Rückerstattungen nur: Bitte beachten Sie, dass Ihr Konto geschlossen wurde. Für weitere Informationen erreichen Sie uns unter support@20bet.com.

Ich hoffe, ihr könnt mir weiterhelfen.

Liebe Grüße

Luca

Dear NurLutix,

Thank you for your reply and for providing the previous details.

I have checked your country of residence, Germany, as well as the casino’s licensing under the Curaçao Gaming Control Board. I was able to create an account and access the site without any issues. Additionally, Germany does not appear on the list of restricted countries. Therefore, I assume that the blockage of your account may have been due to other concerns.

• Were any specific terms or conditions communicated to you at the time of registration?
• Have you tried contacting the casino regarding your account blockage?
• Could you please provide any additional communication you have had with the casino? This may include screenshots, emails, or chat records. You can send all relevant documents to petra.h@casino.guru, or alternatively, post your screenshots directly in the thread.

Thank you again for your cooperation.

Good evening,

Correct. You can register with a German IP address. However, the casino does not have a valid license in Germany and therefore is not actually allowed to accept registrations from Germany.

20Bet is also not listed on the official German licensing website: https://www.gluecksspiel-behoerde.de/de/fuer-spielende/uebersicht-erlaubter-anbieter-whitelist

I pointed out the error to the casino and my account was subsequently blocked.

I will send you an email with all the screenshots as soon as possible.

Best regards

Guten Abend,

richtig. Sie können sich mit einer deutschen IP-Adresse anmelden. Jedoch besitzt das Casino in Deutschland keine gültige Lizenz und darf daher eigentlich nicht in Deutschland Anmeldungen annehmen.

Auf der offiziellen Lizenzseite von Deutschland ist 20Bet zudem nicht zu finden: https://www.gluecksspiel-behoerde.de/de/fuer-spielende/uebersicht-erlaubter-anbieter-whitelist

Ich habe das Casino auf den Fehler hingewiesen und daraufhin wurde mein Konto gesperrt.

Eine E-Mail mit allen Screenshots werde ich Ihnen schnellstmöglich senden.

Liebe Grüße

Dear NurLutix,

Thank you for your reply and for providing the previous details.

• To ensure we fully understand your position, could you please clarify the exact amount of financial losses you are requesting? Specifically, are you seeking a refund of your deposits, or are you requesting reimbursement of losses incurred during gameplay?
• Additionally, could you confirm whether your complaint is based solely on the fact that 20bets Casino does not operate under a German licence, or if you have identified any specific irregularities or suspicious circumstances related to your gameplay?

Thank you again for your cooperation. I look forward to your clarification so we can assess the matter accurately.

Good day,

I demand a refund of the losses from the games, as 20Bet should not even be available in Germany.

The fact that the account is also blocked when you bring this to their attention is suspicious. Instead of finding a solution, they simply block the account.

Best regards

Guten Tag,

ich fordere die Verluste aus den Spielen zurück, da 20Bet in Deutschland gar nicht verfügbar sein dürfte.

Das auch der Account gesperrt wird, wenn man sie darauf aufmerksam macht, ist verdächtig. Anstatt eine Lösung zu finden, wird einfach der Account gesperrt.

Liebe Grüße

Dear NurLutix,

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost money solely on the grounds that the casinoc is not o n the list of licensed providers allowed in Germany, we are unable to assist you.

Unfortunately, based on the information received thus far, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter. 

Best Regards,

Petra