20Bet Casino - 選手の退会が遅れました。

I haven't been paid for two days now

My account is fully verified and the only thing they can say is that I'm in the queue, there are people who have made withdrawals after me and they've already been paid.

At the beginning they paid me well with super small withdrawals and when it was a super large withdrawal there are instead that I really don't understand.

The truth is a complete false this betting page

Ya llevo dos dias que no me pagan 

Mi cuenta se encuentra totalmente verificada y lo único que saben decir es que estoy en cola, hay gente que ha hecho retiros después de mí y ya les han pagado.

Al principio me pagaban todo bien con retiros súper chicos y ya cuando fue un retiro súper grande hay en cambio están que me dan vueltas la verdad no entiendo.

La verdad es una completa falsa esta página de apuestas

Dear fercho1q,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank you very much it solved me

Muchas gracias ya me solucionaron

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, fercho1q, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru