22bet Casino - プレイヤーが賞金を受け取れずにいます。

On February 15th, I made a withdrawal of $154,160.45 (Argentine pesos). At the time, I received a notification indicating that the withdrawal had been successfully processed by the operator. However, to this day, the money has not been credited to my bank account.

I already sent a PDF with my bank statement, which shows all the transactions, and it clearly verifies that the amount in question was never deposited. Despite this, I still haven't received my refund.

I request an urgent solution and the immediate return of the corresponding amount, as the withdrawal appears as completed but the money has not been credited.

El día 15/02 realicé un retiro por $154.160,45 (pesos argentinos). En el momento, me apareció una notificación indicando que el retiro había sido efectuado correctamente por el operador. Sin embargo, hasta el día de hoy el dinero no fue acreditado en mi cuenta bancaria.

Ya envié un PDF con el resumen de mi cuenta bancaria, donde constan todos los movimientos, y en el mismo se puede verificar claramente que dicho monto nunca ingresó. A pesar de esto, continúo sin recibir el reintegro del dinero.

Solicito por favor una solución urgente y la devolución inmediata del monto correspondiente, ya que el retiro figura como realizado pero el dinero no fue acreditado.

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Dear Anapc18,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The withdrawal of $154,160.45 was requested and successfully approved by the platform, appearing in my 22Bet account as "successfully delivered." However, the money was never credited to my bank account.

I clarify that:

I have made other withdrawals before and after this one, all normally and without problems.

I even made another withdrawal last night, which was credited within minutes, as always.

This is the only withdrawal that presents the problem.

In previous cases where some additional verification was necessary, the withdrawal was not even allowed to be initiated, which did not happen here.

In this case, the money was deducted from my account, it appears as approved and delivered, but it never entered my bank.

I already sent a PDF of my bank account with all the transactions, where it can be clearly verified that said amount was not credited.

I have never experienced a situation like this before. Therefore, I urgently request:

The immediate crediting of the money, or

A concrete and verifiable explanation of where the retreat is located and what happened.

I await a prompt solution.

El retiro por $154.160,45 fue solicitado y aprobado correctamente por la plataforma, figurando en mi cuenta de 22Bet como "entregado con éxito". Sin embargo, el dinero nunca fue acreditado en mi cuenta bancaria.

Aclaro que:

He realizado otros retiros antes y después de este, todos de manera normal y sin inconvenientes.

Incluso realicé un nuevo retiro anoche, el cual fue acreditado a los pocos minutos, como siempre.

Este es el único retiro que presenta el problema.

En casos anteriores donde era necesaria alguna verificación adicional, ni siquiera se permitía iniciar el retiro, cosa que aquí no ocurrió.

En este caso, el dinero fue descontado de mi cuenta, figura como aprobado y entregado, pero jamás ingresó a mi banco.

Ya envié un PDF de mi cuenta bancaria con todos los movimientos, donde se puede comprobar claramente que dicho monto no fue acreditado.

Nunca me había sucedido una situación así. Por lo tanto, solicito de manera urgente:

La acreditación inmediata del dinero, o

Una explicación concreta y comprobable de dónde se encuentra el retiro y qué ocurrió.

Quedo a la espera de una pronta solución.

Dear Anapc18,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Anapc18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru