22bet Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

I would like to file a complaint against 22Bet regarding the confiscation of my winnings ( 17978.25 PLN).

My account was closed after I requested a withdrawal. The operator accused me of having a duplicate account, but has failed to provide any evidence to support this claim.

I repeatedly requested proof, clarification, and details of the alleged violation, but received only generic responses. After submitting a formal complaint, the operator stopped responding completely.

It is also important that I was allowed to deposit and place bets without any restriction. The issue was raised only after my withdrawal request, which suggests unfair and selective enforcement.

I am requesting either:

- full payment of my winnings,

or

- clear and verifiable evidence supporting the accusation.

I am ready to provide all supporting documents.

Thank you.

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Dear Bababoi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please confirm if you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Petra,

Thank you for your response.

1. I was mainly using the platform for sports betting.

2. To the best of my knowledge, I have not created any duplicate accounts, and I am not aware of anyone from my household using the same IP address to create another account at 22Bet.

3. Yes, I have completed the KYC verification process as requested by the operator.

I would like to emphasize that throughout my activity, I was allowed to deposit funds and place bets without any restrictions. The issue was only raised after I requested a withdrawal.

Despite multiple requests, the operator has not provided any evidence to support the allegation of a duplicate account.

I am fully willing to cooperate and provide any additional information if needed.

Kind regards

Thank you for your reply and for providing the previous details, Bababoi.

Please understand that if you placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don’t have enough insight into this field of online gambling, we wouldn’t be able to interpret the casino’s results of the investigation and/or their explanation correctly and judge this case fairly. We don’t think that your complaint is unjustified, we just couldn’t evaluate the issue properly. We would really like to help, but it is impossible for us at this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. I am sorry that we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.

Best Regards,

Petra