22bet Casino - プレイヤーの入金が遅れています。

I made a deposit on Friday 8.8. but the money did not appear in my game account. I waited until Monday to see if the amount would be returned to the bank account, but this did not happen. I contacted customer service, they asked me to wait for a response. Last week I asked about the situation and they just asked me to wait. Two weeks seems like a pretty long time to sort out the matter and return the amount. They probably won't even try to sort it out.

Tein talletuksen pe 8.8. mutta raha ei ilmestynyt pelitililleni. Odotin maanantaihin jos summa palautuisi pankkitilille, mutta näin ei käynyt. Otin yhteyttä asiakaspalveluun, pyysivät odottamaan vastausta. Viime viikolla kysyin tilannetta niin pyysivät vain odottamaan. Kaksi viikkoa tuntuu melko pitkältä ajalta selvittää asia ja palauttaa summa. Eivät varmaan edes yritä selvittää asiaa.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

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However, the casino did send me a receipt for the deposit. Doesn't that matter?

Kasinolta tuli kuitenkin kuitti talletuksesta. Eikö sillä ole mitään merkitystä?

Thank you for your reply. To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear Lelisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.