22bet Casino - プレイヤーは賞金を引き出すのに苦労しています。

I opened an account, I won and they don't let me withdraw, they only asked me for my identity card number ......

Ho aperto un account, ho vinto e non mi fanno prelevare, mi hanno chiesto solo il numero di carta d'identità......

Dear Pietro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried contacting the casino regarding this issue? Please, forward any relevant communication to kristina.s@casino.guru, if there is any.

It seems like your account hasn’t been fully verified. I would recommend you checking out the casino’s T&Cs section 22. KYC AND VERIFICATION here:

https://22bet.com/information/rules/22

Please, let me know if this information was useful. Thank you very much in advance for your reply.

Best regards,

Kristina

We received this email from Pietro:

"Hi ..... I contacted the site support who tells me that I have to send him the online bank receipt of the payment and a document ..... but in reality I don't see any receipt ..... now I try to take a screenshot of the payment ......

Thanks "

We received this email from Pietro:

"Ciao.....si ho contattato il supporto del sito che mi dice che devo inviargli la ricevuta della banca online del pagamento e un documento.....ma in realtà non vedo nessuna ricevuta.....ora provo a fare uno screenshot del pagamento......

Grazie"

Thank you for letting me know, in order to receive your winnings your account has to be verified (the casino reviews all the required documents - it is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner). 

I will keep this complaint opened, please keep me updated and let me know if there is anything new.

We received another email message from Pietro:

"Hi ...... after an exchange of emails and documents it seems to have been credited to my account ..... so everything is ok"

We received another email message from Pietro:

"Ciao......dopo uno scambio di email e documenti sembra mi siano stati accreditati sul conto.....quindi tutto ok"

Dear Pietro,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina