4raBet Casino - プレイヤーのアカウントは閉鎖されました。

They have blocked my account temporarily without any reason even I have done verification process correctly. First they took my deposit then I won so they blocked my account

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Dear Bhupijogi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• What verification process did you complete? Was there any confirmation from the casino regarding this?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I have played aviator games.

I have done verification process then there is showing that verification complete and showing verified symbol.

And I Play with real money not with bonus then they took deposit then blocked account I did nothing wrong, they are not showing any proof.

Please help me it was hardworking money.

And because of hormoz straight is closed and I lost my shipping job already

Thank you for your reply and for providing the previous details, Bhupijogi.

• When was your account blocked?
• What specific reason did the casino provide for blocking your account?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

They blocked my account on 17th April now they stopped replying my email in sending you their email screenshot

Dear Bhupijogi,

• Could you please confirm whether you are certain that you did not breach terms mentioned in the attached email, even unintentionally, particularly those outlined in Sections 5 and 13?
• Additionally, is there any possibility that any of your account activity could be interpreted as a violation of these rules?

Thank you in advance for reply

No I didn't do anything wrong, atleast they must given me some proof if I did violations then why did they allow me to deposit because they wanted to steal the money

Dear Bhupijogi

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Bhupijogi,

I am truly sorry to learn that your account has been blocked. I will reach out to the casino promptly to address and resolve this issue. Additionally, I would like to invite a representative from 4raBet Casino to join this conversation and assist in addressing this complaint.

Dear 4raBet Casino,

Could you please clarify the reasons for the player's account being blocked? We would appreciate it if you could provide us with any evidence related to this matter. You may share your statement and the supporting documentation here, or alternatively, you can send it to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation in providing this information.

Kind regards,

Jana

They are not providing any proof

Dear Bhupijogi, we understand your concern regarding the restriction placed on your account after verification. After reviewing the case, the account was blocked due to a violation of our platform rules in accordance with our Terms & Conditions, including the sections related to account usage and security policies. Please contact our support team via Telegram @help4rabet_support_bot or email help@4rabet24.com if you would like additional clarification regarding your case.

Dear 4raBet Casino,

Thank you for your prompt communication. I would greatly appreciate it if you could send the evidence pertaining to the player's violation of the terms and conditions to jana.k@casino.guru. Thank you for your ongoing support and assistance.