55Bet Casino - プレイヤーの BCH 入金が失われ、解決されていません。

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Dear LeonLes27,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful deposits to your casino account before?
• Have you received any confirmation emails or notifications from the casino regarding this transaction?
• Do you see the deposit in the cashier section? What is its status? If possible, please post a screenshot here in this thread.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi,

• I have already made a lot of deposits and withdrawals and my account is verified.

• There was one instance where my BCH deposit was missing at this casino, but it was later credited to my account. I've never experienced this at any other casino.

• 30 minutes later I simply received an email stating that the deposit had failed.

The answer really doesn't make any sense at all. I scanned the provided QR code and made the deposit using that method.

Hi,

• Ich habe schon viel Ein- und ausgezahlt und mein Konto ist verifiziert

• Es kam schonmal vor, dass meine BCH Einzahlung gefehlt hat in diesem Casino, diese wurde aber dann später meinem Konto gutgeschrieben. Sowas hatte ich in keinem anderem Casino bisher.

• 30min danach hab ich einfach eine Email bekommen, dass die Einzahlung fehlgeschlagen ist.

Die Antwort macht wirklich auch gar keinen Sinn. Ich habe den bereitgestellten QR Code gescannt und darüber eingezahlt.

Thank you very much for your reply, LeonLes27. When was the last time you contacted the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear LeonLes27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru