7Bets.io Casino - 検証の問題により、プレイヤーは出金の遅延を経験しています。

Dear Casino Guru Team,

I would like to file a complaint against 7bets.io regarding delays in account verification, which are preventing me from withdrawing my funds.

I have been a member of 7bets.io for about a year. Until recently, I had never made a withdrawal. When I won an amount and requested a withdrawal, I was asked to verify my account by providing proof of address in English.

I have submitted the requested documents multiple times, but my account has still not been approved, and I am unable to withdraw my funds. This situation is very frustrating and raises concerns about the platform’s fairness and transparency.

I kindly request your assistance in resolving this matter and ensuring that 7bets.io processes my verification promptly so I can access my funds.

Thank you for your attention.

Sincerely,

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7Bets.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please list which documents you have already provided, and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for your response.

To clarify the documents I have already submitted:

Documents Provided:

A photo of my passport

A selfie holding my passport

A utility bill, which I initially provided in French, and later also in English

Despite submitting the utility bill multiple times—including the English version—I am still being asked to provide it again.

I appreciate your help and hope you can resolve this issue as soon as possible.

Best regards,

Thanks for your patience and explanation.

Could you please share the utility bill with me for review, specifically, the most recent submission you made in both languages?

Send the information to my email at [email protected].

I apologize for the inconvenience

Thanks for your message,

mail sent november 28th 2025

Dear Player,

Thanks for your cooperation.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of 7Bets.io Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number.

We strictly recommend staying away from 7Bets.io Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.