Afun Casino MX - プレイヤーの入金が遅れています。

I made a transfer to the same account number and they asked me for the information. I sent it and they still haven't credited my balance. I've already checked everything. Please help me because the customer service people are very rude and just ignore you. They even make you delete the cache so it's deleted and the conversation ends.

Ise una trasferencia al mismo numero de cuenta y me pidieron los datos los mande y aun asi no me acreditan mi saldo ya comprobe todo ayudenme porfa por que los de servicio a clientes son muy groseros y solo te ignoran incluso hacen borres el cache para que se borre y termine la conversacion

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Dear 137216003,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear 137216003,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.