Afun Casino MX - 選手の出金は没収されました。

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Dear Maroma39p,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.

From your description, it seems that a withdrawal of 150 was marked as failed, but the funds were not returned to your casino balance, and you also mentioned that parts of your history may have been removed. I understand why this situation appears concerning.

To better understand what happened and proceed with the investigation, I would like to kindly ask you to clarify a few details:

• When exactly did you request the withdrawal of 150, and when was it marked as failed?
• Can you confirm whether the amount ever reappeared in your balance, even temporarily?
• What was your balance before and after the failed withdrawal?
• Have you received any official explanation from the casino regarding where the funds were credited?

If you have any additional evidence (videos, screenshots, emails, or chat communication), please upload it here or forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Maroma39p,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru