The player from Ireland faced account closure after a video verification resulted in claims of "assisted behavior," which led to the voiding of his winnings. He sought clarification about the accusation and assistance with his case, as he had received no further communication from the casino. The issue was resolved by the Complaints Team, confirming that the player's concerns were addressed, and his complaint was marked as "resolved" in the system.
アイルランド出身のプレイヤーは、ビデオ認証の結果「幇助行為」とされ、アカウント閉鎖の危機に直面しました。この行為により、賞金は無効となりました。彼はカジノ側からその後連絡がなかったため、告発内容の説明と支援を求めました。問題は苦情処理チームによって解決され、プレイヤーの懸念事項は解決されたことが確認され、システム上で苦情は「解決済み」とマークされました。