Amerio Casino - プレイヤーの撤退が遅れています。

My withdrawal has been denied three times now. They tell me the issue is under review. They don't give me any information about the case. 48 hours pass and they tell me to make another request and wait another 48 hours. And as of now, they haven't withdrawn my earnings. They haven't given me any reason why they're doing this to me. There's no way they'll give me my earnings. I need help, please.

mi retiro se a negado ya tres beces . Me indican que el problema esta bajo revision . no me brindan informacion sobre el caso. pasan las 48 horas y me informan que aga otra soclicitud qur espere otras 48 hrs . y asta horita no me an retirado mis ganansias . No me brindn ningun tipo de razon porque me estan asiendo eso no ayo la forma en que me den mis gananzias . necesito ayuda por favor.

Dear vista760,

Thank you very much for submitting your complaint. I’m sorry to hear about the problems you are experiencing with your withdrawal.

To better understand the situation and assist you further, could you please provide answers to the following questions?

• Have you selected the same payment method for your withdrawals as you used for depositing?
• Have you made any successful withdrawals from this casino before?
• Did you meet all of the casino's terms and conditions for making a withdrawal?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or did you bet on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

No, because it only offers two ways to withdraw via TRC20 or ERC20. I deposit via SPEI, but the platform doesn't offer withdrawals via SPEI.

Yes, I previously withdrew a few times via trc20 which is via crypto.

Yes, I complied with all the casino terms.

played with real money and another part won a tournament.

I like pure casino slots, slot machines.

I hope to see your questions answered. Thank you very much for your support. Sincerely, Miguel Angel Pimentel, Morelia.

no porque solo ofrece 2 maneras de retirar via trc20 o erc20 . Yo deposito via spei pero no offrece la plataformana retirar via spei.

si, anteriormente retire una cuantas veces via trc20 que es via crypto .

si, cumpli con todos los terminos del casino.

jugue con dinero real y otra parte gane un torneo .

me gusta ami el casino puro slots , tragamonedas.

espero ver contestado sus preguntas muchas gracias por el apoyo. sinceramente miguel angel pimentel morelia.

Dear vista760,

We’re happy to inform you that your withdrawal has been successfully processed. Thank you for your patience and trust in our platform.

Best regards, the Amerio Team

Thank you, dear Amerio Casino representative, for reaching out to us and providing us with an update regarding the player's case.

Dear vista760,

Can you confirm that you received your winnings? Please let me know if we can consider your issue resolved.

Thank you very much for everything. I have already received my payment. I thank you all for your support.

muchas gracias por todo ya recibi mi pago se los agradesco atodos por el apoyo.

Dear vista760,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru