AmunRa Casino - プレイヤーが賞金を受け取れずにいます。

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Dear Paul1989,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Here are the chat logs from April 29th. The employee Henry assured me that the payment would be received today and declared the technical problems resolved. Since the status is still 'Pending', this proves deliberate deception.

Hier sind die Chat-Protokolle vom 29.04. Der Mitarbeiter Henry hat mir den Geldeingang für heute fest zugesagt und technische Probleme als behoben erklärt. Da der Status weiterhin 'Pending' ist, belegt dies die bewusste Täuschung."

This morning I received an email confirming the payment was completed. I'm still waiting for the money to arrive in my account, then I'll close the case.

Heute morgen kam die Mail das die Zahlung abgeschlossen ist, ich warte noch bis das Geld auf mein Konto eingegangen ist,dann werde ich den Fall schließen

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Paul1989,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Karla