AmunRa Casino - プレイヤーのアカウントは一度閉鎖され、その後再開されました。

After receiving an email confirming my account was closed due to gambling addiction, they reopened it by email. I've done it again and am requesting a refund of my last deposits.

Dopo la mail di avvenuta chiusura del mio conto per gambling addiction,hanno riaperto il mio account mandandomi mail. Ci sono ricascato e chiedo rimborso ultimi depositi

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Dear Tommi272727,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AmunRa Casino.

Based on what you’ve shared, the key point will be to determine whether the account closure for gambling addiction was properly enforced and what exactly happened afterward.

In order for us to proceed, I would like to kindly ask you to clarify a few important details:

• Could you please confirm the date when you reopened your account?
• Were you able to log into the same account, or did you create a new account afterward?
• Could you please forward me the original self-exclusion request you sent in 2025, along with the casino's response? My email address is jean.s@casino.guru.
• Has your account now been closed, or is it still active?

These details will help us understand whether there was a failure in enforcing responsible gambling measures or if there were any other factors involved.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean