AmunRa Casino - プレイヤーのアカウントは閉鎖されました。

I made some winnings at the casino and suddenly my account was permanently blocked and I can no longer access it.

Ho fatto delle vincite al casino ed ad un tratto mi e stato bloccato permanentemente il conto e non vi posso piu accedere

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AmunRa Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been using the casino for a few days and it was blocked on 02/02/26, the winnings come from the slots, I played both with real balance and with bonuses, the casino communicates with me only via live chat and not via email

il casino lo utilizzo da qualche giorno e mi e stato bloccato in data 02/02/26 , le vincite derivano dalle slot, ho giocato sia con saldo reale che con bonus, il casino comunica con me solo live chat e non via mail

Thanks for your reply.

Did the casino justify the blocking of your account in any way? What response did you receive when contacting the casino regarding the blocking of your account and withholding of your payout?

Share the casino's responses to my email at tomas@casino.guru or post screenshots here.

they only said this

hanno detto solo questo

Dear Mando001,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Mando001,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite AmunRa Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s account has been blocked?

Thank you in advance for providing the information.

Dear Martina,

We kindly request to check the information provided via email.

If you have any additional questions don't hesitate to contact us.

Thank you in advance.

Kind Regards,

AmunRa Casino Team

Dear AmunRa Casino Team,

Thank you for your email. I have now responded and would kindly ask you to review my reply at your convenience.

Thank you very much in advance.

Dear Martina,

We would like to inform you that our team is reviewing your request and we'll return to you shortly with a clear update.

Thank you for your cooperation.

Kind Regards,

AmunRa Casino Team

Dear Martina,

We kindly apologize for the delay.

We would like to inform you that we are looking into your request and we will contact you shortly.

Kind Regards,

AmunRa Casino Team

Dear Martina,

We kindly request to check the information provided via email.

If you have any additional questions don't hesitate to contact us.

Thank you for your cooperation.

Kind Regards,

AmunRa Casino Team

Dear AmunRa Casino Team,

Thank you for your email. I have now responded and would kindly ask you to review my reply at your convenience.

Thank you very much in advance.

Dear Martina,

We would like to inform you that we provided you a reply via email.

If you have any additional questions don't hesitate to contact us.

Thank you for your cooperation.

Kind Regards,

AmunRa Casino Team

Greetings everyone,

Thank you, AmunRa Casino, for providing all the requested information and supporting evidence regarding this case.

Dear Mando001,

After carefully reviewing all the submitted documentation, we regret to inform you that we are obliged to reject your complaint. The casino has provided evidence indicating that the Terms and Conditions were breached.

As the violation of the Terms and Conditions has been sufficiently demonstrated, we are unfortunately unable to assist you further in this matter.

Thank you for your understanding.