AmunRa Casino - プレイヤーの撤退が遅れています。

Hello, Amunra Casino hasn't processed my withdrawals for three weeks. I have €24,405 in real money balance and tried contacting them on November 28th and December 1st, but each time I was told to be patient and that the withdrawals were on hold. Furthermore, my uploaded documents aren't being verified either. The status has been pending for 10 days.

I deposited €1300 + €2600 bonus and wagered it completely.

Hallo, Amunra Casino bearbeitet meine Auszahlungen seit 3 Wochen nicht. Ich habe 24405€ Echtgeld Guthaben und Kontaktversuche am 28. November sowie 1. Dezember unternommen und wurde jedes Mal vertröstet dass ich mich gedulden soll und die Auszahlungen in der Warteschleife sind. Des weiteren werden meine hochgeladenen Dokumente ebenfalls nicht überprüft. Es steht seit 10 Tagen auf ausstehend.

Ich habe 1300€ eingezahlt + 2600€ Bonus und diesen vollständig umgesetzt.

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Dear Maruschka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Have you had any successful withdrawals whatsoever, please?
• Are you currently actively engaged in the game, or are you awaiting your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina