Awintura Casino - プレイヤーの撤退が遅れています。

I HAVE TRIED TO MAKE WITHDRAWALS, HOWEVER THEY DO NOT RECOGNIZE MY BANK ACCOUNT, I HAVE SENT THE DOCUMENTS THAT CREDIT THE ACCOUNT, HOWEVER THEY REITERATE THAT THEY ARE NOT THE ONES THEY REQUIRE, (BANK STATEMENTS, NOW THEY ASK THAT THE EMAIL ASSOCIATED WITH YOUR ACCOUNT APPEAR), THAT IS, IT IS A CHARITY, COLLECTOR, REALLY A SCAM

HE INTENTADO REALIZAR RETIROS , SIN EMBARGO NO RECONOCEN MI CUENTA BANCARIA, HE ENVIADO LOSDOCUMENTO QUE ACREDITAN LA CUENTA, SIN EMBARGO REITERAN QUE NO SON LOS QUE REQUIEREN, (CARTOLAS DEL BCO, AHORA PIDEN QUE APAREZCA EL CORREO ASOCIADO A SU CUENTA), O SEA ES UNCA CADA DE BENEFICIENCIA, RECAUDADORA, RELAMENTE UNA ESTAFA

Dear Micho68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello! Could you please tell me your profile ID? Because I found your account by your email and I see that you have already withdrawn more money than you had deposited and I don't see any active withdrawal requests.

Best regards,

Awintura Casino

Dear Micho68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru