Bankonbet Casino - プレイヤーのアカウントは、自己排除後に不適切に管理されていました。

I have already put this complaint on askgamblers and bank on bet no response. I had all evidence email. I will be taking this matter further if it is not resolved.

I asked to be self excluded after making bankonbet aware that I had a gambling problem. On May 12th they said that I was self excluded and account closed I have the email evidence. A week or two later I was able to deposit and bet even though I was self excluded. I went on the chat to make them aware and have since sent a complaint letter and looking for a refund of monies i deposited since been self excluded. But they are ignoring me. This is a very serious breach of policy and I will be taking this matter further if not resolved . I would keep away from this site

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@bankonbet.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila