Bankonbet Casino - プレイヤーのアカウントはブロックされました。

Hi, my bankonbet account was inexplicably blocked a few days ago. I had €701 in it, which I won by playing my balance on slots. I would like the casino to let me withdraw my money.

I hope you can help me

Thank you

Salve, il mio conto bankonbet è stato inspiegabilmente bloccato qualche giorno fa, all'interno avevo 701€ vinti giocando il mio saldo sulle slot, vorrei che il casino mi faccia prelevare i miei soldi.

Spero possiate aiutarmi

grazie

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Spaffle,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

HI,

• I contacted them but I haven't had an answer yet about the reason for the block.
• I was not asked to verify the account
• I accumulated the winnings without using bonuses

I hope you can contact the casino and help me recover my balance

Ciao,

• li ho contattati ma non ho ancora avuto una risposta sul motivo del blocco
• non mi è stato chiesto di verificare il conto
• ho accumulato le vincite senza usare bonus

Spero possiate contattare il casino e aiutarmi a recuperare il mio saldo

Dear Spaffle,

Thank you for your reply. Could you please forward the messages you have sent to the casino? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hi Attila, this is the message I sent to Bankonbet support:

The casino finally responded to me on April 24th with this message:

There has been no further update regarding the withdrawal of my funds.

Ciao Attila, questo è il messaggio che io avevo inviato al support di Bankonbet:

Il casino mi ha finalmente risposto il 24 Aprile con questo messaggio:

Non ci sono stati ulteriori aggiornamenti riguardo il prelievo dei miei fondi.

Update:

Today the casino asked me to send some documents to verify my account.

I have already sent all the requested documents and am awaiting their response.

Aggiornamento:

Oggi il casino mi ha chiesto di inviare dei documenti per verificare il mio conto.

Ho già inviato tutti i documenti richiesti e attendo un loro riscontro.

Thank you very much for your reply. Do you have any updates for us? Have you received any communication indicating the status of your latest document submission?

I look forward to your response.

Hello Spaffle,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru