Bass Win Casino - プレイヤーの撤退が遅れています。

Hi there I won a lot of money on Basswin casino I’ve got screenshots and email to prove of all of this every time I try to withdraw money it’s declined and then one obstacle after another and now there reviewing my account I’ve done nothing wrong and won fair all verification verified please could you get in touch

Thanks Joshua j*****

Hello Bigjow91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bass Win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Bigjow91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.