BassBet Casino - プレイヤーのボーナスは没収されました。

My €50 bonus was deleted, I have not made any withdrawals, and they do not want to refund the bonus.

Mir wurde ein Bonus von 50 € gelöscht, es wurde von mir keine Auszahlung getätigt und man will mir den Bonus nicht erstatten.

Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing — I understand how disappointing and frustrating it must feel. In order to better understand your situation and assist you effectively, I’d like to ask a few clarifying questions:

• Could you please send me a link or screenshot of the bonus you activated and played with?
• Have you received any explanation from the casino regarding why your bonus was cancelled? Was it due to not completing the wagering in time, or did the casino claim a breach of bonus rules?
• Have you already submitted any documents to the casino for KYC verification?
• Are you currently able to log into your account, or has it been blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear hochsgeo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.