BassBet Casino - プレイヤーの撤退が遅れています。

Hello,

I managed to wager the welcome bonus on this site and now have a balance of 3500 euros.

As the site have a maximum withdrawal of 500 euros daily I withdrew this 2025-05-30.

I have not been asked to verifiy the account yet and have since the first withdrawal been in contact with live chat who tells me to continue to wait for my withdrawal. They initially said it could take 3-5 work days to process a withdrawal so now I have lost my patience !

I need help from Casino guru to try to get my withdrawal processed as I think this is not fair from the casino to have the withdrawals taking this long.

Dear Suelethunder,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Suelethunder,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

Sorry for late reply ! I can gladly say that the first withdrawal of 500 euros have been processed 🙂

I have now made new withdrawals and await them.

Best regards

I'm glad to hear you've received at least a part of your winnings.

Could you please specify how many withdrawal requests are currently pending in your account? Kindly specify the amounts and the exact dates you submitted these requests.

Hello,

At the moment I have 2 withdrawals pending, made one today of 500 euro 2025-06-23 and I have one more pending of 500 euro since 2025-06-14 so it is going really slow ;(

Hopefully it will all be processed soon !

/Suelethunder

Thank you for the update. Have you received any of the withdrawals yet?

Please send me a screenshot of your transaction history showing the pending withdrawal requests.

Hello,

Here is the screenshot! Unfortnately no withdrawals have been processed since last time 🙁

Thank you very much, Suelethunder, for providing all the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Suelethunder,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear BassBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear Suelethunder,

Thank you for your continued patience.

Please be informed that your case is currently under internal review by the relevant department.

Should any further documents be required for the verification process, you will receive a notification within your profile — so we kindly ask you to check the Verification section regularly.

We understand the delay is frustrating and sincerely apologize for the inconvenience.

Rest assured, we are doing our best to resolve the matter as quickly as possible.

Thank you for your cooperation and understanding.

Kind regards,

Bassbet Team

Hello all,

Thanks for looking into this matter.

I can now say that I have to pass verification on the site so I will go through with that and then hopefully the withdrawals can continue to be processed🙂

/Suelethunder

Dear Suelethunder,

Thank you for the update.

At this stage, it should just be a matter of time before the payment reaches you, provided the verification process is completed smoothly.

I’ll keep this complaint open until you confirm that the withdrawal has been successfully received.

Please let me know as soon as the payment arrives.

Best regards,

Attila G.

Dear Suelethunder,

Thank you for your continued cooperation — we truly appreciate it.

At this stage, we kindly ask you to upload one final document to complete your verification:

A selfie photo of yourself holding your ID document, with our casino website clearly visible in the background (open on a screen or monitor).

Once this is provided, we will proceed with the next steps without delay.

Thank you again for your patience and support.

Kind regards,

Bassbet Team

Hello,

That is great 🙂 Im going to provide this photo later today and then hopefully all withdrawals can be processed after this!

Thanks for the help everyone involved

/Suelethunder

Ive uploaded the photo and are now only waiting to get it verified 🙂

/Suelethunder

Dear Suelethunder,

Thank you for uploading the photo — we appreciate your cooperation!

Please kindly note that using a VPN or DCH connection is not permitted on our platform.

To proceed with the verification and ensure smooth access, we kindly ask you to log in without any VPN enabled.

Thank you for your understanding, and let us know if you need any help.

Best regards,

Bassbet.com

Hello,

Ive logged in 🙂

Dear Suelethunder,

Thank you very much for your cooperation and prompt responses.

We’re pleased to inform you that your account has been successfully verified, and the pending withdrawal requests will be processed as soon as possible.

Should you have any further questions, feel free to reach out.

Best regards,

Bassbet.com

Dear Suelethunder,

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Suelethunder,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello all,

I can gladly say today that all withdrawals have been processed from Betbass 🙂 The last withdrawal was processed as of today !

Thanks for the help to everyone involved!

Dear Suelethunder,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru