BassBet Casino - 当該プレイヤーは出金が遅れていると考えています。

Hi, can you help me with my payout? Unfortunately, they're taking far too long, not adhering to their own payout rules (maximum payout time of 3 business days), and as a result, I can't reach the monthly payout limit of €7,000. Significantly less is being paid out. Best regards, pidi27

hi können sie mir bei meiner auszahlung helfen die lassen sich leider viel zu lange zeit, halten sich nicht an ihre eigenen auszahlungsregeln (auszahlungsdauer max 3 werktage) & dadurch komme ich auch nicht an das monatliche auszahlungslimit von 7.000€ ran es wird deutlich weeniger ausgezahlt. liebe grüße pidi27

Dear Pidi27,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Within 43 days, 8 payouts totaling €5800 were made & the last payout was processed on June 1st

innerhalb von 43 tagen wurden 8 auszahlungen von insgesammt 5800€ ausgezahlt & am 1. juni wurde das letzte mal eine auszahlung bearbeitet

Dear Pidi27,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, the last payout was on June 1st: 3 x €800. After that, nothing more was paid out. I still have 3 outstanding payouts: 2 x €800 and 1 x €500, which haven't been processed for 12 days. Additionally, I have a balance of €18,100 that still needs to be paid out. It will take a few months until everything is paid out. It would be nice if they would stick to their own terms and conditions. According to the terms and conditions, a payout can take up to 3 business days.

hi am 1. juni wurde das letze mal ausgezahlt 3x 800€ danach wurde nix mehr ausgezahlt. es sind noch 3 offene auszahlungen 2x 800€ & 1x 500€ die jetzt schon 12 tage nicht bearbeitet wurde & zusätzlich habe ich noch 18.100€ balance die auch noch ausgezahlt werden müssen bis alles ausgezahlt ist wird es eh noch ein paar monte gehen es wäre einfach schön wenn die sich an ihre eigenen agbs halten würden. laut den agbs kann eine auszahlung bis zu 3 werktage dauern

Dear Pidi27, please allow me to ask you a few questions, so I can understand the whole situation completely.

When did you request the three withdrawals?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

hi I sent you everything as an email

hi habe ihnen alles als email gesendet

Dear Pidi27, have you received the pending withdrawals? Also, if they were processed and received, have you already requested additional withdrawals from your remaining balance?

Hi, finally 2 open withdrawals have been processed & I have requested 2x 500€ withdrawals again

hi es wurden endlich 2 offene auszahlungen bearbeitet & ich habe wieder 2x 500€ auszahlung beantragt

Thank you very much, Pidi27, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Pidi27,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite BassBet Casino representative to join this conversation.

Dear BassBet Casino,

Could you please specify, if there is something, that can be done to speed up the withdrawal process?

Thank you in advance,

Mirka

Dear Pidi27,

Thank you for reaching out to us.

We apologize for the delay and for any inconvenience that may have caused.

Your withdrawal from 03/06 has also been completed, and the funds are sent from our side.

You have currently requested three new withdrawals.

We are working with the relevant department so you can receive your funds in a timely manner.

Best regards,

BassBet Casino Team

Dear Pidi27,

Could you please confirm, how much you have received by now?

Thank you.

Hi, from April 29, 2025, to today, a total of €9,400 has been paid out over a period of 56 days. €16,600 still needs to be paid out.

Hi vom 29. April 2025 bis heute wurde insgesammt 9.400€ in einem zeitraum von 56 tagen ausgezahlt. Es müssen noch 16.600€ ausgezahlt werden.

Dear Pidi27,

HAve you received any other withdrawals since your last message?

Hi on June 27, 10 days after the last payout, 3 open payouts were processed again

hi am 27. juni also 10 tage nach der letzten auszahlung wurden wieder 3 offene auszahlungen bearbeitet

Dear Pidi27,

Could you please specify, how much you received in the last week?

Hi, I made a screenshot where you can see the last withdrawals. I have three pending withdrawals again, and you can also see the remaining account balance. Best regards, Pidi27

hi habe einen screen gemacht da können sie die letzten auszahlungen sehen hab wieder 3 offene auszahlungen und rest kontostand können sie auch sehen. Liebe Grüße Pidi27

Dear Pidi27,

Do I understand it correctly, that you have been able to withdraw 3 x 500€ weekly since the casino's intervention?

A representative of bassbet casino wrote here on 19 June. From then until today, a total of 9x €500 have been paid out.

ein vertreter von bassbet casino hatte hier am 19. juni reingeschrieben von da an bis heute wurden insgesammt 9x 500€ ausgezahlt

Update on my withdrawal: My three open withdrawals from July 4, 5, and 6, 2025, have not yet been processed, and today would be the fifth business day. According to the terms and conditions, withdrawals are processed within three business days. I won €26,000 on April 29, and I've been withdrawing my winnings since April 29 until today, but unfortunately I've only been able to withdraw €12,400 of the €26,000 because Bassbet always takes an extra long time to process open withdrawals.

update zu meiner Auszahlung: meine 3 offenen Auszahlungen vom 4. 5. & 6. Juli 2025 wurden noch nicht bearbeitet & heute wäre er der 5. Werktag & laut den AGBS werden Auszahlungen innerhalb 3 Werktagen bearbeitet. Ich hatte ja am 29. April 26.000€ gewonnen & vom 29. April bis heute bin ich dabei meine gewinne auszuzahlen konnte aber leider erst 12.400€ von w26.000€ auszahlen da sich Bassbet immer extra lange zeit lässt mit der Bearbeitung von offenen Auszahlungen.

Dear BassBet Casino,

Could you please clarify, if there is something, that can be done to speed up the withdrawal process up to the maximum withdrawal limit?

Thank you.

Dear All,

We are very sorry for the delay.

We have forwarded the player's request to the relevant department and then withdrawals are going to be processed very soon.

Once they are completed the player will be notified via their account.

Best regards,

BassBet Casino Team

Unfortunately, only €1,500 has been paid out this month. They could have paid out another €5,500 to reach the monthly limit of €7,000, but unfortunately, they always take an extra long time to process payouts. It's been eight business days since the last payout. Instead of adhering to the payout rules (payouts are processed within three business days), they prefer to send me cashback offers via email so that I can continue playing with my balance and they don't have to pay it out. I've attached screenshots of the two emails.

Best regards

Pidi27

diesen Monat wurden bisher leider nur 1.500€ ausgezahlt bisher sie könnten noch 5.500€ auszahlen um an das Monatslimit von 7.000€ zu kommen aber leider lassen sie sich extra viel zeit immer mit der Bearbeitung der Auszahlungen. Mittlerweile sind schon 8 Werktage seid der letzten Auszahlung vergangen. Anstatt sich an die Auszahlunsgregeln (Auszahlungen werden innerhalb von 3 Werktagen bearbeitet zu halten) senden sie mir lieber Cashback Angebote via Email zu damit ich mit meinem Guthaben weiterspiele & sie es nicht auszahlen müssen. Habe ihnen mal die 2 Emails als Screenshots angehängt.

Liebe Grüße

Pidi27

Dear Pidi27,

I am happy to confirm that your withdrawals have been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Best regards,

Bassbet Casino

ok thanks let's hope the next payouts will be processed faster

ok danke hoffen wir mal die nächsten Auszahlungen werden schneller bearbeitet

Dear Pidi27,

Have you received the withdrawals?

Yes, the payouts of 3x 500€ were received on July 17th. I have 3x 500€ in outstanding payouts & still 10,600€ balance to pay out.

ja die die auszahlungen von 3x 500€ sind eingegangen am 17. juli habe wieder 3x 500€ an offenen auszahlungen & noch 10.600€ balance zum auszahlen

Hi, since the last payout, 5 working days have passed and no payout has been processed yet, but that's normal for this casino group that payouts are processed slowly

hi seid der letzten Auszahlung sind wieder 5 Werktage vergangen & es wurde noch keine Auszahlung bearbeitet aber das ist ja normal bei dieser Casino gruppe dass die Auszahlungen langsam bearbeitet werden

Dear Pidi27,

Your withdrawals have been processed, and the money has been sent from our side.

The funds can take a few working days to appear in your account.

Currently, you have two new withdrawal requests, which will be processed in a timely manner.

Best regards,

Bassbet Casino

OK thanks

ok danke

Dear Pidi27,

Please inform me about the progression of the of the next withdrawals.

Thank you.

OK, as soon as the next 3 payments have been processed, I will let you know.

ok sobald die nächsten 3 auszahlungen bearbeitet wurde gebe ich bescheid

3x 500€ were paid out again. If the remaining payouts are processed as quickly, then I should have paid out everything in about 6 weeks.

es wurde wieder 3x 500€ ausgezahlt wenn die restlichen Auszahlungen auch so schnell Bearbeitet werden dann müsste ich in ca. 6 Wochen alles ausgezahlt haben

Thank you for the update.

We will keep an eye of the regularity of the upcoming payments.

OK, only the 3 outstanding payments have to be processed and then everything will be paid out.

ok es müssen ja nur noch die 3 offenen Auszahlungen bearbeitet werden dann ist alles ausgezahlt

3x 500€ were paid out again, 7,600€ still have to be paid out

es wurden wieder 3x 500€ ausgezahlt es müssen noch 7.600€ ausgezahlt werden

Dear Pidi27,

Since it looks like the payouts are being paid out regularly, we'll go ahead and mark the complaint as 'resolved' in our system. If a problem with receiving the rest of the disputed amount arises, feel free to reopen the complaint.

We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru

We’ve reopened this complaint at the request of the player.

Dear BassBet Casino,

Could you please clarify, why the player hasn't received the last requested withdrawals longer than expected?

Thank you.

It has been 20 days (14 working days) since any payout has been processed. I am curious to know why the casino is taking so long. I have been paying out for 4 months in total.

es wurde schon 20 tage (14 werktage) keine auszahlung mehr bearbeitet bin ja mal auf den grund vom casino gespannt warum es wieder so lange dauert mittlerweile bin ich schon 4 monate am auszahlen insgesammt

Dear Pidi27,

Thank you for contacting.

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your withdrawals.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

Bassbet Casino Team

bassbet has finally paid out 3x 500€ again hopefully the rest will be paid out faster

bassbet hat endlich wieder 3x 500€ ausgezahlt hoffentlich wird der rest schneller ausgezahlt

Dear player,

Please notify me about the following withdrawals.

Thank you.

Hi, I wrote 4 days ago that Bassbet has finally paid out 3x 500€. As soon as the next payouts are processed, I will let you know again.

hi ich hatte ja vor 4 tagen geschrieben dass Bassbet endlich 3x 500€ ausgezahlt hat sobald die nächsten Auszahlungen bearbeitet werden gebe ich hier wieder bescheid

Dear player,

I will be waiting for your confirrmation.

Thank you.

Hi, the 3 outstanding payouts from September 1st to 3rd, 2025 have unfortunately not yet been paid out.

Hi die 3 offenen Auszahlungen vom 1. bis 3. September 2025 wurden leider noch nicht ausgezahlt.

Hi my 3 open withdrawals are still open and have not been processed for 2 weeks

Hi meine 3 offenen Auszahlungen sind immer noch offen und wurden mittlerweile seid 2 Wochen nicht bearbeitet

Dear Bassbet Casino,

Could you please clarify, why the player's withdrawals have been delayed?

Dear Pidi27,

Please accept our sincere apologies for any inconvenience caused. Due to a high volume of transactions, we may experience delays in processing withdrawals. Our team is working diligently to process all transactions quickly. We appreciate your patience and understanding.

Your withdrawals request have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

Bassbet Casino team

The three outstanding withdrawals were finally paid out after waiting over 21 days. Hopefully, the next withdrawals will be processed faster.

die 3 offenen Auszahlungen wurden nach über 21 tage warten endlich ausgezahlt. Hoffentlich werden die nächsten Auszahlungen schneller bearbeitet.

Thank you for the update.

Please notify me about your next payments.

Hi, my three outstanding payments from September 24, 25 & 26 have unfortunately not been processed yet.

hi meine 3 offenen auszahlungen vom 24. 25. & 26. september wurden leider noch nicht bearbeitet

Dear player,

Have you received any update in your withdrawal process since your last message?

It still hasn't been paid out. Very sad that they're taking so long again. For the last payouts, I had to wait 21 days.

es wurde immer noch nicht ausgezahlt sehr traurig dass die sich wieder so lange zeit lassen bei den letzten auszahlungen musste ich ja 21 tage warten

bassbet has finally paid out 3x 500€ again

bassbet hat endlich wieder 3x 500€ ausgezahlt

Thank you for the update.

Please notify me about your next payments.

The outstanding payments from 8 to 10 October have unfortunately not yet been processed

die offenen auszahlungen vom 8. bis 10. oktober wurden leider noch nicht bearbeitet

Unfortunately, my 3 outstanding withdrawals have still not been processed

meine 3 offenen auszahlungen wurden leider immer noch nicht bearbeitet

Dear Bassbet Casino,

Could you please clarify, if there is something, that can be done to speed up the withdrawal process up to the maximum withdrawal limit?

Thank you.

Dear All,

Thank you for your patience. We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your pending withdrawal.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

Bassbet team

Hi, today 2x 500€ were paid out & 1x 500€ was rejected, the reason is not there in the payment history

hi es wurde heute 2x 500€ ausgezahlt & 1x 500€ abgelehnt der grund steht nicht da im zahlungsverlauf

Three more payments of €500 each were made. Now I only have to pay out €600 more, then I'm finally finished. It took a total of six months to pay out €26,000.

es wurde nochmal 3X 500€ ausgezahlt Jetzt muss ich nur noch 600€ auszahlen dann bin ich endlich fertig 6 monate hat es dann insgesammt gedauert um 26.000€ auszuzahlen

Bassbet paid everything out, thank you for your help.

Best regards

J***** B*****

bassbet hat alles ausgezahlt danke für die hilfe

Liebe Grüße

J***** B*****

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pidi27,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka