BassBet Casino - 決済が遅延しているとのクレームがあります。

I have requested withdrawals from 17/10 and 19/10.. 500 euros and 500 euros I have not received a single euro yet.. I also have a balance in the account of approximately 735 euros.. I have sent an email, I have chatted and all they tell me is sorry and patience.. they do not give me an answer, I will never get my money.. I also can not find the page anymore from the Google search it tells me that it does not have a legal license in Greece.. it gives me this (The website in question offers online gambling services in Greece without the necessary national license from the EEEP, something which is expressly prohibited according to law 4002/2011.. and so I enter from my old link in the email to connect.. also sometimes the page has appeared in Arabic and the conversations in the chat are Arabic and translated into English, something is wrong with I am ready to address this page to both the EEEP and the electronic prosecution...if I don't get my money...I've waited long enough.

Έχω αιτηθεί αναλήψεις από 17/10 και 19/10.. 500 ευρω και 500 ευρώ δεν έχω πάρει ακόμα ούτε ένα ευρώ..έχω επίσης υπόλοιπο στον λογαριασμό 735 ευρώ περίπου..έχω στείλει email έχω συνομιλήσει στο τσατ και το μόνο που μου λένε είναι συγγνώμη και υπομονή..δεν μου δίνουν μια απάντηση ποτέ θα πάρω τα λεφτά μου..επίσης τη σελίδα δεν μπορώ να την βρω πλέον από την αναζήτηση στη γκουγκλ μου λέει ότι δεν έχει νόμιμη άδεια στην Ελλάδα..μου βγάζει αυτό(Η εν λόγω ιστοσελίδα πρόσφερει υπηρεσίες διαδικτυακών τυχερων παιγνίων στην Ελλάδα χωρίς την απαραίτητη εθνική άδεια από την Ε.Ε.Ε.Π.κατι το οποίο απαγορευεται ρητα σύμφωνα με τον νόμο 4002/2011..και έτσι μπαίνω από το παλιό λινκ μου στο ιμειλ για σύνδεση.. επίσης κάποιες φορές μου έχει εμφανιστεί στα αραβικά η σελίδα και οι συνομιλίες στο στο τσατ είναι αραβικές και μεταφρασμένες στα Αγγλικά κάτι πάει λάθος με αυτή τη σελίδα είμαι έτοιμος να απευθύνω και στην εεεπ και στην ηλεκτρονική δίωξη..αν δεν πάρω τα λεφτά μου..αρκετά περίμενα.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Giannis7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account has been verified, yes, and now we are on the 13th day and the 11th day that my withdrawals have not been completed.

Έχει επαληθευτεί ο λογαριασμός μου ναι και τώρα πάμε στην 13 η μέρα και 11 η μέρα που δεν έχουν ολοκληρωθεί οι αναλήψεις μου.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Giannis7,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila